On behalf of Police Chief Paul Toussaint, Fire Chief Mark Klose and Director of EMS at Frisbie Hospital Gary Brock we take this opportunity to thank the Rochester Public Safety Communications Specialists.
The Rochester Public Safety Communications Center is staffed with exceptional employees, who are well trained and dedicated to the profession. They work all hours of the day; weekends and holidays, often missing milestone events with family. This team plays a critical role in all that we do. The initial call always begins with them. They are the lifeline people do not see, behind the scenes and away from all the sirens and emergency vehicles.
On any given day in the City of Rochester a small group of men and women are all that links citizens to a lifeline in their hour of need. Dispatchers are speaking with callers to learn critical details that are important to responding emergency services. Without the ability to manage chaos over the telephone, public safety agencies would be helpless and outcomes could often be worse.
The job is stressful and tough. They are often criticized and rarely thanked. Yet, they go home at the end of their shift, and they come back the next day to do it all over again. Each and every day they are doing good work for the citizens of our communities. We want to publicly thank the professional team in Rochester’s Communication Center; Andrea, Andrew, Ellen, Jen, Jody, Kayla, Maddie, Michelle, Nicole, Sarah, Tiffany, and our per diems Candace, Keri and Rebecca —THANK YOU for what you do—the rest of us could not do what we do without you!!